Keep a record of all your
actions in Bigin!

Get a timeline of every action performed in your Bigin account documented for future reference and compliance. Back up your CRM data regularly with Bigin and easily restore deleted records from the recycle bin.

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Here's how we can help you

  • Log a timeline of your actions in Bigin
  • Back up CRM data to the cloud
  • Restore deleted records from the Recycle Bin

Log all the actions performed in a timeline

Get a complete timeline of every action performed in your Bigin account, listed chronologically in one easy-to-view window. Easily export this log for periodic audits, compliance reviews, or archiving.

All actions performed are logged in Bigin

Use filters for a thorough and precise view of past actions

Specify the action performed, the entity it was performed on, the user who performed it, and the time it occurred to find the specific audit logs you want to access.

Selecting an entity type in the audit log filter

Back up your precious data

Backup your CRM data from Bigin instantly. When data is backed up, users will also be notified via a notification and email. From initiating the backup to receiving the downloadable zip file, the entire process can be tracked in your audit log.

Backup data in Bigin

Restore deleted records from the
Recycle Bin

All your deleted records end up in the recycle bin so that if you need them again, you can easily restore them. When restored, all deleted records will be moved back to the modules they were part of before.

You can also choose to delete records permanently from the recycle bin.

Items being restored from Recycle Bin in Bigin.

FAQs

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What is an audit log in Bigin?

An audit log is a chronological record of everything users do in your Bigin account. It captures actions like creating, updating, and deleting records, along with data imports, so you have a clear history of every change and who made it. That gives you transparency and accountability across your CRM.

Where do I find the audit log?

You'll find it under Settings → Data Administration → Audit Log. It opens as a chronological timeline of every action taken in your account, with filters to narrow things down and an option to export what you need.

What actions get recorded in the audit log?

The log covers a wide range of activity: creating, editing, approving, and deleting records; data imports and exports; installing and removing toppings; user role assignments and changes; workflow changes; and backup and restore actions. Anything that affects your data or setup gets tracked.

Can I filter the audit log to find a specific action?

Yes. You can filter by the action performed, the entity it was performed on, the user who performed it, and when it happened. That makes it quick to zero in on a particular change instead of scrolling the whole timeline.

Can I export the audit log?

Yes. You can export your audit logs as a CSV file, which is handy for periodic audits, compliance reviews, or archiving. The download link stays available on the Audit Log page for seven days after you export it.

Who can see the audit logs?

It depends on the user's role. Admins can view and export the logs for everyone in the account, while standard and other users can only see the actions they've performed themselves. That keeps full oversight with the people who need it.

Can I back up my CRM data in Bigin?

Yes. You can back up your Bigin data instantly, and once it's done, you'll receive both an in-app notification and an email. The entire process, from starting the backup to receiving the downloadable zip file, is recorded in your audit log.

What happens to the records I delete?

Deleted records aren't gone for good right away—they move to the Recycle Bin. If you need one back, you can restore it, and it returns to the module it was in before it was deleted.

Can I permanently delete records?

Yes. In addition to restoring records, the Recycle Bin lets you permanently delete them when you're sure you no longer need them. That way you can clear out data for good rather than leaving it sitting there.

How do audit logs help with security and compliance?

By maintaining a detailed history of every user action, audit logs make it easier to spot unauthorized activity, track changes, and keep your data accurate. That record is useful for meeting regulatory requirements and demonstrating accountability if you're ever asked to explain a change.

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It's absolutely awesome to use Bigin. We are now able to manage our business and customer conversations in a smarter way, for which we were looking for a CRM system previously. Real-time history of a conversation with multiple searching options makes it comfortable, even for entry-level incumbents. At a glance, the dashboard view is an excellent one for any decision-maker. Thanks for a great product and the support we have had from the Bigin team.

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